ClaimsWe're Here When You Need Us Most
When life takes an unexpected turn, the Sencov Claims Team is here to help.
The Process
How to File Your Claim
We've built our process to be fast, easy, and completely online — so you can get back to what matters.
Collect Evidence Immediately
Report the incident right away and gather as much information as possible.
📸 Take photos, keep receipts, log conversations — anything that helps tell the story.
We may ask for:
- Proof of incident (photos, videos, receipts)
- Any reports (if applicable)
- Communication records or purchase confirmations
Check Your Coverage
📄 Your Insure.One has its limits — exclusions and conditions apply.
Before submitting your claim, quickly review your policy documents to confirm your situation is covered.
Submit Your Claim Online
🖥️ Tell us what happened.
Answer a few guided questions and upload the evidence. Our smart system ensures you only provide what's needed to get things moving quickly.
Check the Claims Centre
💸 Once submitted, track everything in real time.
Log in to your Insure.one Account to see updates, respond to any queries from our Claims Team, and collect your payment once approved. Most payments are processed within 1–2 business days.
FAQ
Frequently Asked Questions