At Insure.One ("we", "our", "us"), your privacy and trust are very important to us. We are committed to keeping your personal information safe and secure whenever you use our website or services.
We Do Not Sell Your Data
We do not sell, lease, or trade your personal information to third parties for marketing purposes.
Your Control
You have complete control over your personal information and how it's used.
Data Security
We use industry-standard security measures to protect your information.
What This Policy Covers
This policy explains how we collect, use, share, and protect your personal information. It applies to all products and services offered by Insure.One and its group companies. When we update this policy, your continued use of our services confirms your acceptance of the changes.
What We Collect
We may collect the following personal details:
- Name or company name
- Address (street, city, postal code, etc.)
- Email and phone numbers
- Date of birth
- Passport, driver's license, or ID copy
- Bank or payment information (for claims)
- Claim-related photos or documents
- Product, trip, or event details
- Any other information you give us via chat, email, or calls
We may also receive your information from our partners and affiliates if you've given them consent to share it with us.
Why We Collect Your Info
We collect your data to:
- Provide you with insurance and related services
- Process your claims
- Improve our services and support
- Perform fraud checks and comply with legal obligations
- Offer personalized experiences and suggestions
If you don't provide some personal details, we may not be able to offer you certain services.
How We Use AI
We use artificial intelligence to:
- Suggest relevant products or offers
- Provide virtual assistance via chatbots
- Help process claims or answer questions faster
In some cases, AI might make automated decisions. You can always ask for a human review if you'd like.
Who We Share Your Info With
We may share your personal information with:
- Our group companies and affiliates
- Underwriters and third-party claim administrators
- Service providers helping us deliver our services
- Legal or regulatory bodies when required
We may also share anonymous and aggregated data for business or research purposes. If there is a merger or business transfer, your information may be shared as part of that process.
We recommend reviewing our partners' privacy policies as we do not control their data practices.
International Transfers
As a global company, we may transfer your information to other countries where we or our partners operate. We use safeguards like secure contracts to protect your information in these cases.
Cookies and Similar Technologies
We use cookies to:
- Remember your preferences
- Help you log in
- Show you relevant ads
- Understand how our site is used
You can manage or block cookies via your browser settings. Some features may not work properly if cookies are disabled. Third parties may also collect data using cookies — please contact them directly to manage those preferences.
Your Rights
You have the right to:
- Access and review your personal data
- Correct or update your information
- Delete your data (in some cases)
- Object to marketing communications
To exercise any of these rights, email us. You can also unsubscribe from marketing emails at any time using the link at the bottom of those emails.
Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Data no longer required is securely deleted or anonymized.
Security Measures
We use industry-standard security measures to protect your personal data. These include encryption, access controls, and secure servers. However, no system is completely foolproof, and we encourage users to take precautions on their end as well.
Use of WhatsApp and Messaging Platforms
If you choose to contact or receive updates from us via WhatsApp or similar messaging platforms, we may use your provided contact number to respond to queries, share relevant updates, or assist with claims. These messages may be processed by third-party platforms (e.g., WhatsApp, operated by Meta Platforms Inc.) according to their respective privacy policies. You can opt out of such communications at any time by notifying us or using in-app controls.
By opting in to communicate with us via WhatsApp, you consent to receiving relevant service updates and support messages through the platform. We recommend reviewing WhatsApp's privacy policy for more information.
Sub-processors
Last updated: 10 June 2026
Insure One uses a limited number of trusted third-party sub-processors to deliver our services. Each is bound by contractual data-protection and confidentiality obligations, and is subject to security due diligence. This page lists the sub-processors that may process personal data on our behalf.
| Sub-processor | Purpose | Data processed | Location / region |
|---|---|---|---|
| AWS | Cloud infrastructure hosting | All platform data (encrypted) | Mumbai, India |
| Google Workspace | Email data | India | |
| Razorpay | Payment processing (PCI-DSS compliant) | Payment confirmation | India |
| Meta - WhatsApp | Transactional communications | Contact details | North America |
| Care | Policy issuance and claims | Policy and claims data | India |
| Reliance | Policy issuance and claims | Policy and claims data | India |
We update this list when sub-processors change. For questions, contact privacy@insure.one.
Contact Us
If you have any questions or concerns about this policy or your personal information, please contact us at: care@insure.one.